Terms and Conditions
Effective October 17, 2026
These terms cover the text messages Nuvato AI sends, and your use of our website at nuvato.ai and our client portal. Work we do for a client is governed by the estimate and master services agreement that client signs; if those conflict with these terms, the signed agreement controls.
1. SMS Terms
The program
Nuvato AI sends text messages to clients, prospective clients and the people who work with them, about the services they have booked or engaged us for. You receive them only after you have given us your mobile number and agreed to receive text messages from us — for example when you book a consultation, or by telling a member of our team. Consent to receive text messages is not a condition of buying anything from us.
Types of messages you can expect
- Appointment confirmations and reminders for consultations and meetings you have booked, including changes and cancellations.
- Project updates — milestones reached, items awaiting your review, and approval requests.
- Estimate notifications, including when an estimate is ready for you to review or sign.
- Invoice and payment notifications, such as a new invoice, a payment reminder, or a payment receipt.
- Account notifications, such as client portal invitations and security notices.
- Customer support conversations, including replies to questions you send us.
Messaging frequency may vary.
Message and data rates may apply.
To opt out at any time, text STOP. You will receive one message confirming that you have been unsubscribed, and no further messages after that. To start receiving messages again, text START.
For assistance, text HELP or visit our website at nuvato.ai. You can also email support@nuvato.ai.
Visit https://nuvato.ai/privacy-policy for privacy policy and https://nuvato.ai/terms-and-conditions for Terms of Service.
Carriers and delivery
Mobile carriers are not liable for delayed or undelivered messages. Delivery depends on your carrier and device, and messages may not be delivered if you are out of coverage or your plan does not support text messaging.
Your number
Tell us if you change or give up the mobile number you gave us, so messages meant for you are not sent to somebody else. SMS consent is not shared with third parties; how we handle your number is described in our Privacy Policy.
2. Using our website and client portal
- Accounts: client portal access is by invitation. Keep your password to yourself and tell us straight away if you think somebody else has used your account. You are responsible for what is done with your account.
- Acceptable use: do not try to access accounts or information that are not yours, interfere with the service, or use it for anything unlawful.
- Content: the website's content and design belong to Nuvato AI. Ownership of the work we deliver to clients is set out in their signed agreement.
- Information on the website: descriptions of our services and any indicative prices are for information only. A price binds us only when it appears on an estimate we have issued and you have signed.
- Availability: we work to keep the website and portal available but do not promise they will be uninterrupted or error-free.
3. Limitation of liability
To the extent the law allows, the website is provided "as is", and Nuvato AI is not liable for indirect or consequential losses arising from your use of it. Nothing in these terms limits liability that cannot be limited by law, or changes the terms of a signed client agreement.
4. Changes
We may update these terms from time to time. The date at the top shows when they last changed. Continuing to use the website or to receive our text messages after a change means you accept the updated terms.
5. Contact us
Email support@nuvato.ai or visit nuvato.ai.